CONTACT
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Japan
(Japan inquiries only)
Before you call us...
NOTE: If you are asking where to buy our products in your country, you should first check the distributors section of this website. We will not be able to answer questions like "I can not find the distributor for my country" or "I have sent them an email, but received no reply yet. In such cases - send us an email.
NOTE: Respect time zones. Each of our offices has office hours displayed, including their time zone. You will receive no support outside of business hours. Calling in the middle of the night might also not gain you any plus points in order to become a authorized installer.
NOTE: This is not a technical support line for questions regarding maintenance, aftercare, what products to use and similar. If you have questions regarding that, the installer of your choice will be very happy to answer them for you. If not - send us an email.
Mon - Fri: 09:00 - 17:00 JST
Europe
(European Union & Adjactent countries, Russian Federation, North America)
Before you call us...
NOTE: If you are asking where to buy our products in your country, you should first check the distributors section of this website. We will not be able to answer questions like "I can not find the distributor for my country" or "I have sent them an email, but received no reply yet. In such cases - send us an email.
NOTE: Respect time zones. Each of our offices has office hours displayed, including their time zone. You will receive no support outside of business hours. Calling in the middle of the night might also not gain you any plus points in order to become a authorized installer.
NOTE: This is not a technical support line for questions regarding maintenance, aftercare, what products to use and similar. If you have questions regarding that, the installer of your choice will be very happy to answer them for you. If not - send us an email.
Mon - Fri: 09:00 - 15:00 CET
International
(Australia, Oceania, Asia, South America)
Before you call us...
NOTE: If you are asking where to buy our products in your country, you should first check the distributors section of this website. We will not be able to answer questions like "I can not find the distributor for my country" or "I have sent them an email, but received no reply yet. In such cases - send us an email.
NOTE: Respect time zones. Each of our offices has office hours displayed, including their time zone. You will receive no support outside of business hours. Calling in the middle of the night might also not gain you any plus points in order to become a authorized installer.
NOTE: This is not a technical support line for questions regarding maintenance, aftercare, what products to use and similar. If you have questions regarding that, the installer of your choice will be very happy to answer them for you. If not - send us an email.
Mon - Fri: 09:00 - 17:00 JST